Terms and Conditions

Welcome to the Clear Start website. We hope you will find the site informative and useful. The following terms of use apply to all access to and use of this site.

Pristina Holdings T/A Skin Health Experts, will be referred to hereafter as Clear Start

Right to use site and content

All content found on clearstart.co.nz is owned by Clear Start, Inc. and/or The International Dermal Institute, Inc. unless specified otherwise. No content, images or coding may be copied, downloaded, reposted, redistributed or altered without the express written permission from Clear Start. Such use constitutes a direct violation of our international trademark and copyright rights, and may result in legal action.


Portions of clearstart.co.nz make use of cookies, which are small files that are stored on your computer. These cookies are used only to manage the security and navigation process of the site. You may choose to block these cookies, but some portions of the site may not function correctly.

Content on or accessed through site

While Clear Start has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Clear Start only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Clear Start may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact Clear Start either by phone on 00649 415 6757 or email customerservice@clearstart.co.nz.

All liability excluded

To the extent permitted by law:

• all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and

• we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. Clear Start will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.

Jurisdiction and governing law

This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.

Third party materials

This site contains links to third party websites. These are not controlled by Clear Start. They are provided for your convenience only. Please note that Clear Start does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.

Privacy Statement

Clear Start collects, retains and updates personal information about you which you provide both:

• directly, for example, by you sending us an email enquiring about information on Clear Start services or events, or to go on mailing lists; and

• indirectly through your use of this site and the services and functionality offered through it.

Clear Start intends to use this information for purposes connected with:

• providing, monitoring and marketing existing and future goods and services and related products by Clear Start.

• keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in.

• enabling Clear Start to satisfy itself as to the credit worthiness of customers.

Clear Start intends to provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any information which personally identifies you. You are entitled to access and correct the personal information Clear Start holds about you at any time. You can request to be removed from any Clear Start mailing list or similar Clear Start service by emailing Unsubscribe. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.

Shopping Security

We have taken every precaution to ensure your online shopping experience is enjoyable and secure.

We protect your credit and personal details using Secure Socket Layer (SSL) encryption technology so that if anyone should try to intercept it, all details are unreadable. We also recommend as good internet practise to close your browser when you have completed your online shopping.

All credit card data is passed to our Gateway provider, Direct Payment Solutions / Payment Express (DPS) using an SSL PX Post connection. Your transaction will be processed using an ANZ Merchant facility. Full details of the DPS Privacy Policy can be found here.

We do not store or retain complete credit card details on our website, database or any communications associated with the website.

Intellectual Property rights

All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Dermalogica (or the relevant content supplier). Clear Start is the exclusive owner of all rights in the compilation, design and layout of this site.


All prices are quoted in New Zealand dollars on the website and in any other correspondence. Trade pricing excludes GST and consumer pricing includes GST.

Prices may be adjusted for any reason, and may vary at any time.


Orders to the value of $50.00 (incl GST) or more will be delivered freight free. Orders under $50.00 will be charged a $10.00 delivery charge. Orders will be sent out within one working day of placement. Shipping times vary based on customers area. Clear Start use Courierpost for all orders. Please contact Dermalogica for tracking of your order.

Delivery is only available within New Zealand.

Refund Policy

Clear Start recommends that consumers have a Face MappingSM skin analysis performed by a qualified skin therapist who may then prescribe the correct Dermalogica product before purchasing any Dermalogica product from the website. By purchasing any of the products listed on the Dermalogica site consumers understand how the products are to be used and use them at their discretion.

If you are not happy with a product you have purchased, please notify Clear Start with details of the problem within 30 days of receiving the product, and we will arrange a refund or replacement. Proof of purchase and return of the product is required in order to receive a refund or replacement.

For items damaged, the refund must be taken as an exchange for original product purchased.

For returns please provide the following:

• Name & address

• Email address

• Original order number

• The reason for the return


Once an order has been placed and paid for there is no cancellation on the product

Contact Details

For returns please provide the following:

Email: customerservice@clearstart.co.nz at any time

Phone: Please call 09 414 0207 – a free call from anywhere in New Zealand during business hours (8.30 am – 5.00 pm weekdays)

Fax: Please fax us at 09 415 4373

Post: PO Box 302 087, North Harbour, North Shore. Auckland 0751

Policy Changes

Clear Start reserves the right to modify this policy at any time, without prior notice. The most recent policy in effect will be posted at the site.

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