returns policy

We are so confident that Clear Start will improve the health of your skin that if for whatever reason you are not 100% satisfied with the product or results, we will give you a full refund within 30 days of your purchase.

Please contact us if you are not satisfied with your purchase. We want to put it right through a replacement or refund.

Please follow the simple instructions below if you would like to return an item:

  • 1. Contact us on 0800 4 DERMAL or email customerservice@clearstart.co.nz
  • 2. Download and complete a Product Returns Form
  • 3. Re-package the item in it's original packaging (remember to include the completed Product Returns Form)
  • 4. Call 0800COURIER and get a courier driver to come and collect your item or drop it off at your local post shop
Download: Product Returns Form
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